If you wish to make a complaint about anything related to AWFTC or appeal any decisions may by AWFTC, including assessments then please follow our process to do so.

If you have an issue we suggest an informal resolution is best so in the first instance, talk to your trainer. Should the Complaint or Appeal not be resolved satisfactorily, AWFTC has a formal Complaints and Appeals procedure, which is available from your trainer, click here for the procedure and click here to download the Form here, Or a hard copy can be found at the RTO (located on the student lunchroom wall). Lodge the completed form to reception and it will be processed quickly and thoroughly in line with our procedure.

The AWFTC terms and conditions of a refund are as follows:

• A full refund of fees, or transfer to another AWFTC course, will be made if a course is cancelled by AWFTC for any reason.
• In the event the training is being paid for by an employer, course fees are transferable to other employees of the company.
• All other course fees are transferable at the discretion of AWFTC.

• Students will have the right to obtain a refund for services not provided by AWFTC in the event the:
  • Arrangement is terminated early.
  • AWFTC fails to provide the agreed services, e.g. a course is cancelled or rescheduled by AWFTC (to manage internal contingencies or to address any Government or regulatory directions) to a time when the student is unavailable; a replacement piece of equipment/plant/vehicle is not made available to address issues arising during training and assessment; or when it is no longer able to continue offering a course.

The AWFTC cancellation policy is as follows:

• If cancelling 7 working days prior to the course start date a refund, less $50 administration fee, will be reimbursed.
• If cancelling between 1-7 days prior to the course start date, the student deposit will be forfeited or the company invoiced 75% of the course cost.
• If cancelling within 24 hours prior to course commencement or failing to attend the start time of the course scheduled, you will be held responsible for 100% of the course fee and there will be no refund.
• All refunds must be requested in writing with name, address, contact details, course details, date and reason for requesting a refund.

Individuals with a USI will be able to easily access their training records online in a password protected secure environment. As well as helping students keep track of their training qualifications, the USI initiative will provide more precise data through longitudinal studies to help the Australian Government make sure that our Vocational Education and Training (VET) sector provides the skills businesses need – now and in the future. There are advantages for training organisations and industry too, as the USI will make our training system more efficient, streamlined and responsive.